Customer service

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Guarantee

At FlowerPale we want you to be satisfied. If you feel the item delivered by one of our local florists is unsatisfactory, we will pick up and replace the product, pick it up and refund your money, or offer you a partial credit and keep the delivered product. Because of the perishable nature of flowers, all we ask is that you contact us within 3 days of delivery with the details of your complaint.

Delivery

Our products are delivered via our network of preferred local florists. Delivery is available Monday to Saturday to all 50 states and Canada. Sunday delivery is not available. For same-day delivery, orders must be placed before 1:00 PM in the recipient’s time zone. During peak holiday periods (Valentine’s Day, Mother’s Day, Christmas, Easter, etc.) the same-day delivery cutoff time may be earlier. Requests for delivery at specific times of the day may be placed, but cannot be guaranteed. Normal delivery hours for our preferred florists are between 9:00 AM and 7:00 PM.

Sales tax

Sales tax is based on the delivery address of the order. Local and state sales tax will be collected if the recipient’s delivery address is in New York.

Currency

All prices quoted on this site are in US dollars.

Credit cards

We accept the following credit cards for payment: Visa, Mastercard, American Express, and Discover.

Service / delivery charges

All orders being delivered within the US and Canada will be assessed a service / delivery charge (typically $12.99). This covers local florist fulfillment. If sending more than one item to the same location on a single order, only one service charge will be assessed. The exact amount is shown in your cart once a delivery ZIP is set.

Substitution

Substitution may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. There shall be no substitution in type of arrangement; that is, no change in size or shape.

Change an order

We will honor a request to change an order provided that the process of fulfilling the flower order has not already begun by your local florist. If you are changing the delivery date, we will honor that where possible. If you are changing the items ordered, in cases where your new order total is less than your previous order total, we will credit you the difference. In cases where your new order total is greater than your previous order total, you will be charged for the difference. Please contact us by the phone number you received in your order email as early as possible if you need to change an order.

Cancel an order

We will honor a request to cancel an order provided that the process of fulfilling the flower order has not already begun by your local florist. If we are able to cancel an order, your money will be fully refunded. Please contact us by the phone number you received in your order email as early as possible if you need to cancel an order, providing us with an order number or as much information as possible.

Privacy

We are concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded and have instituted a comprehensive privacy and security policy. Read the privacy policy →